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Nature of Conflict
The BussinessDictionary defines conflict to be, Friction or opposition resulting from actual or perceived differences or incompatibilities. In other words, conflict is a disagreement where the parties involved perceive some threat to their needs, interests, or concerns resulting from:
Varied perspectives on the situation
Differing belief systems andor values
Differing interests andor objectives
As a result Steelers Ben Roethlisberger Jersey , conflict arises when one or more parties view the current system or situation as not working and seeks to impose their needs, interests, or concerns on the other parties. Unresolved conflict between project team members can result in undesirable consequences andor project failure.
Benefits of Conflict
When finally resolved, conflict results in a new condition that enables the team to do things differently in the future. Benefits of conflict include:
Better ideas
The team is forced to search for new approaches or solutions
Team members are forced to clarify views or positions
Tension stimulates interest and creativity
Long standing problems are surfaced and dealt with
Dealing with Conflict
Conflicts and disputes are a natural part of human behavior and should not be considered undesirable or a sign of failure. The project manager is responsible to identify and resolve conflict between team members on his or her project.
Conflict resolution requires active listening. Each party wants their perspective to be heard and will not be satisfied until they have expressed what it is that they want and why.
When all sides have been heard, the project manager should begin by seeking out common ground between the participants. Here are some hints:
Maintain self esteem and respect everyones perspective
Avoid taking rigid positions
Seek common ground when possible
Collaborate
Listen. Paraphrase if needed to confirm understanding
3 Step Conflict Solver
Peaceful conflict resolution requires the parties to voluntarily come together, work cooperatively, and may require a trained facilitator to guide the process. There are three fundamental steps to solving a conflict:
1. Define the Problem
Meet in a private location and gather information about the conflict. Allow both sides to express their issues Markus Wheaton Authentic Jersey , concerns, or positions. Identify and focus on the key issues. Focus on the problem, not the people.
2. Find Common Ground
Brainstorm to find common ground. Keep an open mind and identify potential solutions. Evaluate the advantagesdisadvantages, costbenefit, or proscons for each one.
3. Select a Solution
Select and agree on a possible solution or combination of those suggested. Implement and evaluate the outcome. Be flexible and willing to make adjustments if necessary to improve on the solution
10 Conflict Resolution Strategies
1. Avoidance: it is possible to avoid conflict without resolving the underlying dispute. The parties may agree to disa.
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